Minicab/Airport Transfer/Private Hire
24 Hours Booking and Voice Contact at 020 8890 0220 or Online Booking/Quotation or Email us at info@minicabco.com

Terms & Conditions

These terms and conditions apply to the contract between you (the Customer) and us (MINICABCO LTD) when it provides Minicab/Private Hire/Airport Transfer services to you, throughout these terms and conditions the terms used “we” and/or “Minicabco” and/or “us” will mean (MINICABCO LTD), these terms and conditions are explained under following categories:

SECTION 1 – Account Bookings Terms & Conditions

SECTION 2 – Non-Account Bookings Terms & Conditions

SECTION 3 – General Terms & Conditions

SECTION 4 – Pricing & Extra Charges 

SECTION 5 – Data Protection & Privacy


MINICABCO LTD has company number 08403777 registered in England and Wales, and its registered address is 59 The Gardens, Feltham, Middlesex TW14 9PP.

Please read these terms and conditions carefully. Your application to register an account and your continued use of our Phone Booking and/or our Website Booking and/or our App Booking will constitute your acceptance of these terms and conditions.


SECTION 1 – Account Bookings Terms & Conditions

1. General

1.1. In order to make bookings on account with Minicabco, you need to open an account using our account application form.

1.2. Your account application form once filled in and sent to Minicabco is an offer from the Customer to enter a contract with us for the provision of the Services on an account basis. A contract will only be concluded once issued by Minicabco to the Customer with written confirmation sent by post or by email that the application has been accepted.

1.3. Minicabco reserves the right in its absolute discretion, and without giving any reasons, to reject an account application and to decline to enter a contract.

1.4. A contract shall only be concluded on the terms and conditions contained in this SECTION 1 and all the other Sections of these terms and conditions which are applicable to Account Bookings. The contract shall be personal to both parties and non-assignable.

1.5. The Customer shall notify Minicabco of any change in the information provided on your account application form. Alterations will take effect on the date of the email from Minicabco to the Customer confirming changes have been made.

2. Bookings

2.1. Unless agreed otherwise, no bookings will be accepted by Minicabco unless the Account Number or other agreed account security information is quoted. The Customer is responsible for ensuring that the Account Number or other agreed account security information is kept confidential and secure and that it is not disclosed to any unauthorised person. Minicabco is entitled to assume that any person who correctly quotes the Customer’s name and Account Number or other agreed account security information has authority to make the booking on behalf of the Customer.

2.2. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorised by it. Minicabco does not accept any liability for any unauthorised access to an account arising from a customer’s failure to comply with these security clauses

3. Payment

3.1. Unless agreed otherwise, invoices are issued weekly to the email address and relevant person indicated on the account application form. Each invoice only covers bookings up to the tax date stated on it.

3.2. Settlement in full is due within 3 working days from the invoice date.

3.3. Minicabco reserves the right to charge interest on unpaid accounts at the base rate of Lloyds TSB Bank Plc plus 4% accruing daily and compounded on a six-monthly basis from the due date until full settlement. For companies that settle by invoice, we reserve the right to charge a late settlement fee of 5% of the amount of the invoice, should your invoice not be paid in accordance with the payment terms of your account.

3.4.  Account Customers paying daily by individual credit card are invoiced and debited on the day of travel.

3.5. The Customer shall pay to Minicabco any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment.

3.6. Pre-authorised payments can be made by debit or credit cards and/or by google pay and/or apple pay or by secure payment links

3.7. Queries must be notified in writing to Minicabco within 30 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error. Minicabco reserves the right to require reasonable supporting evidence, such as phone records or similar, where a refund or discount is requested.

3.8. Any deposit paid in connection with your account may be forfeit in the event of ongoing late payment of invoices.


SECTION 2 – Non-Account Bookings Terms & Conditions

1.1. When you make a non-account booking with us, Minicabco is acting as principal, and that booking is subject to these terms and conditions.

1.2. In consideration for a driver engaged by Minicabco carrying out your journey, you will either pay Minicabco the fare confirmed at the time of booking via Minicabco credit card payment mechanism (whether by app, payment link or online) or you can pay cash to the driver, but you will be advised at the time of the booking how to make the payment.

1.3 Any additional charges arising after the booking has been confirmed, such as parking or waiting charges or car valeting charges due to a passenger or passengers soiling the car in any shape or form (which are variable and cannot be known for certain at the time of booking), are due as and when incurred and will be charged by Minicabco using the card details provided when you confirmed your booking. If we cannot process payment using those card details, you remain liable for such payment and shall provide us with alternative payment details so that we can process payment or pay cash to the driver to cover those extra charges.

1.4. Drivers may on occasion require cash payments to be made before a booking is undertaken.


SECTION 3 – General Terms & Conditions

The terms and conditions contained in this Section 3 shall apply to the Services and bookings provided by Minicabco, and as a result apply in all cases in addition to the relevant terms and conditions set out in Sections 1 to 2 above.

1. Extent of Liability

1.1. Any quoted pick up or journey times are best estimates only and whilst it uses reasonable efforts to convey passenger(s) to their destinations in the shortest possible time, Minicabco shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason, nor shall Minicabco have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.

1.2. Minicabco shall only be liable for losses suffered by a Customer that are a direct result of a breach by Minicabco of these terms and conditions and, for the avoidance of doubt, Minicabco shall have no liability for any damage, loss, costs, claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Minicabco.

1.3. It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Minicabco cannot entertain any claim for loss of or damage to any such items.

1.4. If Minicabco cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event, Minicabco may, with the Customer’s consent, arrange for an alternative car service provider to fulfil the booking on its behalf.

1.5. If you are a business customer, please note that in particular, Minicabco will not be liable to you for:

  • loss of profits, sales, business, or revenue.
  • business interruption.
  • loss of anticipated savings.
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

1.6. If you are a Non-Account customer you are only permitted to use the website for domestic and private use, and not for any commercial or business purposes. Minicabco accepts no liability for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss or damage.

1.7. Any claim or complaint shall be notified by the Customer to Minicabco within 30 days of the date of the invoice containing the relevant booking for Account Bookings and within 30 days of the date of the journey for all Non-Account bookings.

1.8. Minicabco reserves the right to require reasonable supporting evidence, such as phone records or similar, where a refund or discount is requested.

2. Your use of the Website and the App and Phone Booking System

2.1. This clause 2 governs the Customer’s use of the website (Terms of Use). Minicabco may revise these Terms of Use at any time. Please check this page from time to time to take note of any changes that have been made because any use of the website/App/Phone Booking System and services will constitute an acceptance of these Terms of Use.

2.2. Minicabco may update the website from time to time and may change the content of the website at any time. However, please note that any of the content on the website may be out of date at any given time, and Minicabco is under no obligation to update it.

2.3. Minicabco does not guarantee that the website, or any content on it, will be free from errors or omissions.

2.4. There is no guarantee that the website, or any content on it, will always be available or uninterrupted. Minicabco may suspend, withdraw, discontinue or change all or any part of the website without notice and will not be liable to you if for any reason the website is unavailable at any time or for any period.

2.5. You are responsible for making all arrangements necessary in order to have access to the website and for ensuring that all persons who access the website through your shared internet connection are aware of these Terms of Use, and that they comply with them.

2.6. We do not guarantee that the website will be secure or free from bugs or viruses.

2.7. You are responsible for configuring your information technology, computer programmes and platform in order to access the website. You should use your own virus protection software.

2.8. You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored, or any server, computer or database connected to the website.

2.9. Where the website contains links to other websites and resources provided by third parties, these links are provided for your information only and we have no control over the contents of those third-party websites or resources.

2.10. You agree that by downloading the App or using our website or using our Phone Booking System and our service, you are bound by these terms and conditions.

2.11. Minicabco grants you a non-exclusive, limited, non-transferable licence to download, install and use the App for personal use only and you agree not to use it, or any other technology provided by Minicabco in connection with the provision of the Services for any other purpose.

2.12. You must not license, assign, sell, distribute or in any way seek to benefit commercially from the Services provided by Minicabco or any technology provided in association with delivering the Services, unless you have received our written consent to do so.

2.13. You agree not to do anything that would interfere with, disrupt, maliciously attack or in any way damage any Minicabco technology, including but not limited to the website, its booking and dispatch system or the App or the Phone Booking System.

2.14. You are not permitted to reverse engineer or attempt to reverse engineer the App or any other technology provided by Minicabco in connection with the provision of the Services.

3. Your obligations

3.1. You agree:

3.1.1. To pay all charges arising out of your use of the Services which are in accordance with these terms and conditions, whether payment is by direct transfer, credit or debit card, google pay, apple pay, payment link or cash to the driver.

3.1.2. Not to use Minicabco for any unlawful or illegal purpose and to comply with all applicable laws.

3.1.3. That all personal information provided to us in order to receive the Services is true, accurate and up to date.

3.1.4. Not to do anything to damage the reputation of Minicabco or any of its drivers.

3.1.5. To treat with respect and not be abusive or violent towards any Minicabco drivers, employees, staff or other customers.

3.1.6. Not to consume alcohol or food while in a car and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated.

3.1.7. To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported.

3.1.8. To wear, and to ensure that the passenger(s) wear, a seatbelt at all times whilst travelling in our vehicles.

3.1.9. to indemnify Minicabco against any claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees and costs) that arise out of or in connection with a breach of these terms and conditions, any applicable law or your use or misuse of our website, the App, Phone Booking System and/or the Services.

3.1.10. That if you cancel a booking outside the time allowed you will be liable for and will pay the cancellation fee.

3.1.11. That if you, or another passenger travelling with you under your booking, soils or damages the car you will be liable.

3.1.12. that if your credit/debit card details are stored by Minicabco, it may charge cancellation or cleaning charges pursuant to clauses 3.1.10 and 3.1.11 to that credit/debit card, and if failed to charge the stored credit/debit card then request alternative payment method.

3.1.13. Minicabco has the right to sub-contract services provided to nominated third parties.

4. Booking confirmation and cancellation

4.1. Minicabco may in its absolute discretion without liability and without giving reasons refuse to accept any booking.

4.2. All accepted bookings are confirmed at the time of the booking by one or more of the following methods – SMS, email, oral confirmation on the Phone or on screen in the App. The Customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or, if sooner, cancellation.

4.3. Customers may cancel their bookings by calling our 24-Hour contact centre on 020 8890 0220, through online portal or through the App.

4.4. In the event of cancellation by the Customer or passenger(s), the Customer may be liable for cancellation charges. The liability of Minicabco in the event of cancellation is set out at clause 1.4 of this Section 3 (Extent of Minicabco’s Liability).

5. Subsidiary Accounts of the Customer

5.1. From time to time the Customer may wish to create additional (subsidiary) accounts to the original account for billing or service purposes. So as long as the subsidiary accounts are billable to the legal entity stated on the Customer’s original agreement with Minicabco then no further formal applications are necessary.

5.2. These Terms & Conditions apply in all instances when Minicabco services are used regardless of whether the process of setting up Customer subsidiaries has been completed in full or not.

6. Alteration to these Terms & Conditions

Minicabco reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion. Notice of a change of these terms and conditions will be deemed served to account customers by sending an email notifying them of the relevant alterations and the date upon which such alterations take effect. Notice of change of these terms and conditions will be deemed served to all other customers by updated Terms & Conditions on our website. We suggest that you print and obtain a copy of these terms and conditions for your records.

7. Intellectual Property Ownership

7.1. Minicabco (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, the App and the Services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, the App or Phone Booking System or the Services.

7.2. These terms and conditions do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the App, Phone Booking System or the Services, or any intellectual property rights owned by Minicabco.

7.3. Minicabco name, logo and the product names associated with our website, the App, Phone Booking System and the Services are trademarks of Minicabco or third parties, and no right or license is granted to use them other than to use our Services in accordance with these terms and conditions.

8. Termination of Account

8.1. Business and credit/debit card accounts are terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by Minicabco without notice at any time if any amount is due and unpaid by the Customer.

8.2. Minicabco may suspend your access to the Services at any time without any notice to you if we reasonably believe that you have breached these terms and conditions.

8.3. Upon termination of the account for whatever reasons all sums payable to or chargeable by Minicabco, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.

9. No waiver

It is understood and agreed that any failure by us or you in exercising any right, power or privilege under these terms and conditions will not act as a waiver under this letter nor will any single or partial exercise of the right preclude any further exercise of any right, power or privilege.

10. Severance

If any part of these terms and conditions are found to be unlawful, invalid or unenforceable, that part shall be deemed to be deleted and the remaining terms and conditions shall not be affected and shall continue to apply in full.

11. Third party rights

No rights shall arise under or in connection with these terms and conditions to any person who is not a party to them.

12. Assignment

The contract between you and Minicabco is personal to you, and you may not assign your rights under these terms and conditions without our prior written consent.



13. Applicable Law

The laws of England and Wales apply to these terms and conditions and any dispute relating to the provision of services by Minicabco shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


SECTION 4 – Pricing & Extra Charges 

4.1 Pricing

 4.1.1. Prices for our services can be obtained on request over the phone and will be provided automatically at the time of booking for App or online bookings. Most of our fares are fixed apart from the fares where any waiting time, toll charges or soiling charges or any extra parking charges are involved which is explained in Clause 5.2 Charges below.

4.1.2. We will review our prices from time to time and may vary them. We will advise account customers with negotiated rates in writing before making any change to our prices which is higher than inflation (according to the Bank of England’s latest published rates). In the event the customer does not receive such notice, the updated rates shall nonetheless be deemed to apply by the confirmation by the customer of the first booking subject to the new rates.

For all customers, current prices for any booking will be visible by inputting the specific details of such booking on our web-portal or app, having first logged in to the relevant account; quoted prices may also be confirmed on booking confirmation and amendment emails, subject to the notification settings for the relevant account.

4.2 Charges

 4.2.1. Waiting Charges are £30 per Hour for a Saloon or Estate Vehicle and £40 Per Hour for Mpv or 8-Seater Vehicle.

4.2.2. Parking or Drop Off Charges are charged according to the duration of the parking and according to the charges displayed by the particular parking facility i.e.  Airport Parking, Train stations Parking and Hospitals Parking etc and these charges are rounded up to the nearest Pound. 

4.2.3. In the event of a vehicle being soiled by a passenger which results in a vehicle taken out of service for valeting an extra valeting charge of £90 on top of the original fare will be charged to the customer.

4.2.4. Cancellation charges might be payable depending on unreasonable cancellation notice. 

SECTION 5 – Data Protection & Privacy

Minicabco is committed in protecting and respecting your privacy, and this section explains how Minicabco collects, stores and uses personal data. Under the Data Protection Act 1998, Minicabco is the data controller.

5.1. Data Protection 

Data types that Minicabco may collect, and store are as follows:

5.1.1. Personal and company information that may be provided by the customer, via a telephone call, website or from the mobile platform, for booking and use of Minicabco services. This includes but is not limited to, the customer and/or passenger name, home/work addresses, telephone numbers, email addresses, and details of journeys you have taken with Minicabco including times and location data.

5.1.2. All correspondences and transactions may be recorded for future transactions between Minicabco and the customer.

5.1.3. Phone calls to Minicabco may be recorded for quality and training purposes. This includes but not limited to enquiries, bookings, complains and or sales/accounts information.

5.1.4. Website and booking platforms collect cookies to distinguish customers on the websites. The customer can block cookies by activating the setting on the browser.

5.1.5. The Minicabco booking app uses location-tracking technology. When you use one of our location enabled services, we may collect and process information about your actual location. The customer can turn off location services within the device, by doing so certain services may not be available.

5.1.6. The data is stored on secure servers with encrypted backups. All enquiries on data retention, requests for or removal of personal data must be sent to admin@minicabco.com 

5.2 Privacy

5.2.1. Minicabco will not disclose Customers personal information unless and only to the extent, and in such manner, as indicated in these terms and conditions, or as required by any law or regulatory body.

5.2.2. Minicabco uses the Customer’s personal information to provide the company’s services both internally and to the Customer. The Customer’s information may be used to inform the Customer of any changes or updates and generally where we reasonably believe that to contact you will enhance your experience of our service.

5.2.3. Minicabco will not disclose any personal information with other people or companies outside of our group of companies; however, we may share aggregated and anonymised data of which the Customer’s data may form a part with third parties. Minicabco will take all steps necessary to ensure that the Customer’s data is treated securely and in accordance with this privacy policy.

5.2.4. All data is encrypted and stored on secure servers. All replications and backups are encrypted and secure.  Unfortunately, the transmission of information via the intranet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our app; any transmission is at your own risk.

5.2.5. If you have already registered with Minicabco and would no longer like to receive updates or the promotional information as described in clause 5.3 above, just click on the unsubscribe link in the last email you have received.

5.2.6. For journeys paid for by credit card, you agree that Minicabco may carry out pre-authorisation checks on the credit card and in the event that such checks fail, Minicabco has the right not to provide you with the Services.

5.2.7. Cookies: Our Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our website. By using the Website, you expressly agree to the use of cookies as described above.